Frequently Asked Questions
Everything you need to know about shopping with GOODSTONE.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I process a return or exchange?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Simply visit our Returns Portal to start the process.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.
What materials do you use in your collections?
GOODSTONE is committed to quality. We primarily use premium organic cotton, recycled polyester, and ethically sourced wool to ensure durability and comfort in every piece.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific shipping address.
How should I care for my GOODSTONE apparel?
To maintain the longevity of your items, we recommend washing in cold water with similar colors and hanging to dry. Specific care instructions can be found on the inner label of each garment.